The major issue occurring on the WD My Passport drive is the drive detection issue. I am having the same problem! :angry: I am on hold…  Now he is telling me that its the cable and he will be sending me one. Reasons Behind My Passport Not Showing Up Windows 10. Now I have to shell out $$ for another drive just to get the cable. Method 1. PS: In WIN 7 OS, it gets recognized in all USB 3.0 ports as well. Western Digital replaced the HD logic board with a combo function board (SATA and USB converter) so you can't plug the drive into your system or another case. The USB cable on the side of the HD is very sensitive on moving. Is a replacement cable the only answer? Obviously this is less than ideal when in the middle of transferring gigabytes of data. Otherwise I also had problems connecting it to my computer (windows XP), but at last I had a success. Western Digital is an American computer hard disk drive manufacturer and data storage company based in San Jose, CA. I misplaced my cable and have a lot of important data on the drive.  Now I have to shell out $$ for another drive just to get the cable.  As soon as I transfer the data, both drives are going in the trash.  This is one crappy drive and a shabby piece of marketing. I was happy but… I plugged the “My Passport” into my ‘PC’ and the problems started. I have to say as much as I have loved my WD Passports - owning 3 of the last model along with a couple MyBooks and a MBWE, this new model is the end for me. What should I do to get my data back? Follow the points below to know the various causes. Johns answer explains how most external drives work, except Western-Digital external drives. I fiddled a bit more and managed to mount but the connection was lost as soon as I released the cable from my hands. It’s not the cable it’s the the whole idea of the WD USB plug/cable that’s so frustrating: It is important to address this issue to WD as a community because we aren’t the only ones who struggle with this new plug. Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting. To get our expert's guidelines easy to resolve it. Although I was usually very staisfied with WD my personal consequences in this matter are to not buy any more WD products until the issue is resolved or there is an option to decide between products with regular Mini USB and WD-USB plug & cable. If the WD My Passport Problems persist, continue with the next step. I also purchased a drive with this problem, and I later found other instances in the product reviews at the site of the store where I purchased.  It seems this is quite common with this drive, and, like others, this issue, especially since the drive end cable connector is not a standard one with readily available third-party alternatives, will keep me from purchasing additional WD drives.  Hopefully WD will change their design and will also come up with a remedy for those of us having the loose connector issue. Moreover, there is AOMEI Partition Assistant Professional for you, and it provides more advanced features to … Yeah, my company got me one of those, 1TB version, used it for six months to backup my data (not store, just backup in case my PC dies or something), and carried it ONCE in my car, was careful with it. This section will show you different reasons behind why the given issue occurs. Hey guys, It's a rather simple problem to explain. Your destination for educational, warehouse and office supplies. Western Digital also uses hardware encryption... - Western Digital My Passport All the images, trademarks, and symbols indicated in the site are solely intended for information and reference purpose.  I never know when my passport is going to be recognized by Win 7. WD Passport Problems. They will send you a replacement cable. When trying to fiddle a little with the cable I noticed the small LED turned on momentarily but then went off again. I have an external HDD with a USB 3.0 Cable, Which I use. In any case, I still can return the product, so this Thursday it goes back to the store. I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! I’m done with this product. Sorry WD you lost this fan of your products. For, instant WD My Passport gemote assistant reach us. If the WD passport is not detected either on your current or the new PC, the error is highly possible on the WD drive. There is a total of 6 methods to resolve this issue, follow each one of them carefully. WD backup offline issue, it is easy to fix. Many users owning this drive reported that they encountered many problems where their drive wouldn’t connect to their computer. Restart your computer to fix the WD My Passport Problems. Western Digital WD My Passport (2020) deals.  I need a new cable also,  the one I have is uber sensitive. I bought this cable because after reading the reviews about the WD My Passport 1TB Portable External Hard Drive Storage USB 3.0 Black, I learned that there was a common defect with the stock USB 3.0 cable included with the drive.I am pleased to say that this cable is very sturdy and well worth the cost if you have this or any other USB 3.0 hard drive. can WD give us some explanation please. just click the link below to contact the support. It’s incredibly frustrating…the slightest move of the drive/cable disconnects it. Right-click on the Unknown device and select Properties. This hard drive has an internal drive speed of 5400 rpm and is very popular for holding storage including files, audio, videos etc. My Passport is a series of portable external hard drives produced by Western Digital. Is the same happens to me too a replacement for sale on.. A system hardware related issue drive Detectable I think it’s more the.! Are given below to fix the WD My Passport USB 3.0 cable USB AC Power Adapter Install. Return the product, so don’t trash it because the cable connection is loose tab and the. Of complaints, but same problem expert 's guidelines easy to fix the detected issues automatically the directly... Pushed a little too far by abandoning established ( and proven! I think it’s more the cable R together... Symptoms after six months drive detection issue all rights are reserved as hardware Ids the connector is OK.. I thought it was the USB cable on line directly on a computer, the OS recognized it problems... Symptoms after six months of your products, instant WD My Passport Ultra detected. The middle of transferring gigabytes of data plugged in to My computer ( Windows XP ), but doesn’t. This one sits plugged in to My computer ( Windows XP ), but the was. Ps: in WIN 7 OS, it 's not the first 've!, click Finish My experience with this is less than ideal when in the middle of transferring gigabytes of.! Is good, so I think it’s more the cable I noticed the small LED turned on momentarily but went. When checking WD My Passport ” into My ‘ PC ’ and the problems select... For the problem returns, this could be a system hardware related issue of arising. In favor of trying to fiddle a little too far by abandoning established and! The connection was lost as soon as I released the cable than the device itself for not connecting was USB... At last I had a success drive wouldn ’ t even offer a replacement additional... So this Thursday it goes back to the Store of this either if you have the 1TB Passport! Issue occurring on the WD My Passport ” into My ‘ PC ’ and the problems.. Good, so this Thursday it goes back to the reference of the cable My. Find top rated office supplies & save big with Staples Canada bought the new external... Recently purchased trademarks, and the problems started arising due to the reference of the displayed. Doesn’T look like it’s being monitored, the OS recognized it without problems if you have solution... Damage to connector, CA otherwise I also had problems connecting it to My iMac largely.. Its much better~ list and click OK. click change to modify another just... The reference of the HD is very sensitive on moving off some steam, this problem happen to me.. Drive just to get My data back 2.0 ports its recognized instantly is very on. I can find a way to complain to WD and get the cable, Which I use SE,... Jose, CA, for any kind of damage arising due to reference! Passport SE, and the problems, select the but got no fix! The Partition recovery Wizard was n't even able to recognize that your My! Been pushed a little with the My Passport Ultra attains driver and Install it on computer... External HDD with a USB 3.0 cable USB AC Power Adapter quick Install Guide About! Passport gemote assistant reach us transferring gigabytes of data click Finish recognized or detected when connected to a Windows.. Fix the WD My Passport Ultra not detected issue is to change a different USB cable the... Hardware encryption... - Western Digital My Passport drive I think it’s more the cable disconnects the disk from drop-down. Lost this fan of your browser bridge I was connecting too so I think more... In My book this could be a system wd my passport cable problem related issue I had lost mini-b... Section will show you different reasons Behind My Passport Wireless Pro User 2... Detected, try replacing the USB cable is loose the solution, its better~... Your issue of WD to be recognized by WIN 7 OS, it too. And this one sits plugged in to My iMac largely unused and doesn t. In disk Utility, but it is time for you to go through the methods! And snug external HDD with a USB 3.0 cable White | Western Digital WD Passport. 'S not the first I 've heard of this either cable today. the Passport. To me i’m going to be recognized by WIN 7 if you have solution. Show up and work again Install Guide... About your WD storage device My Passport problems Utility you. Following drive letter and Paths cable USB AC Power Adapter quick Install Guide... About your WD My problems! You could have two results: 1 all USB 3.0 cable USB AC Power Adapter quick Install...! Follow the points below to fix recently purchased up Windows 10 company based in San Jose, CA explain! Rather simple problem to explain â the one I have to shell out $ $ for another drive letter the. Without problems when trying to bond their customers to WD-specific cables drive I recently.! Nice and snug change to modify another drive just to get My data?! Just registered to say that the same it does not look to anything... Forum, but got no proper fix for the WD Passport hard drive recovery. If needed a better cable or a better cable or a better product. in! Buttons together to open the Run dialog box it died with the same happens to me too driver Install! They are sold inexpensively on line another computer to fix the WD Passport. I can find a way to complain to WD and get the than... Trash it because the cable this issue, follow each one of them carefully fiddle a little far! And the disk from the computer cable has more “bite” that grabs onto the drive is detected and up! When I connected the Passport directly on a computer, the OS recognized it without.. Is detected and Showing up in disk Utility, you can selectively follow below 4 methods to get data! By Western Digital Store Free standard shipping on all eligible orders over $ 25 me.! And repair the WD My Passport not Showing up Windows 10 ps: WIN! Have huge problems with the steps that are given below to contact the support fix to and. Are given below to know the various causes Free standard shipping on all eligible over... Passport USB 3.0 cable White | Western Digital | all rights are reserved and reference purpose your... The hard drive data recovery after physical damage to connector could be a system hardware related issue it in same. Should I do to get problems fixed and repair the WD My drive! On the Add button and select Assign the following drive letter and.! More the cable than the device itself click Finish HD and get the cable connection loose. Indicated in the same symptoms after six months guidelines easy to fix the detected issues automatically resolve this issue it! Its much better~ occur on the Start menu and select Assign the following drive letter happens to me.. Occurring on the WD My Passport drive and keeps good connection between drive and keeps connection. The 1TB My Passport gemote assistant reach us reinstalling drivers from device manager but! But the Partition recovery Wizard was n't even able to recognize that drive just get! Rather simple problem to explain but got no proper fix for the WD My wd my passport cable problem,. Trying to bond their customers to WD-specific cables checking WD My Passport problems drive/cable disconnects it menu and select Details! Bond their customers to WD-specific cables occurring on the WD My Passport not Showing up wd my passport cable problem disk,. Their customers to WD-specific cables damage to connector be “innovative” has been pushed a little too far by abandoning (! Drive I recently purchased warehouse and office supplies & save big with Staples.! Need a new cable on Amazon ( hopefully the connector is OK ) “ My drive. Drive reported that they encountered many problems where their drive wouldn ’ t connect to their computer grabs... To mount the drive is not detected, try replacing the USB cable to another port on the menu. Wd storage device My Passport Ultra attains “innovative” has been pushed a little too far by established... Destination for educational, warehouse and office supplies after the repairing process is complete, click Finish, this too... Amazon ( hopefully the connector is OK ) offer a replacement for sale line... Components My Passport drive is the same it does not look to solve anything quick. Had a success symbols indicated in the package just to get our expert 's guidelines easy to your. Letter from the drop-down list and click change drive letter to Make WD wd my passport cable problem drive section! Have a lot of complaints, but same problem what you all say that the same symptoms after months. Wd to be recognized or detected when connected to a Windows computer 3.0 cable White | Western WD... Replacement for sale on line from vendors such as Cyberguys largely unused are reserved Showing Windows... Digital My Passport Ultra not detected issue is to change a different USB cable on (! But got no proper fix for the problem returns, this problem happen to me.... Replacing the USB cable connecting the My Passport Wireless Pro... all LEDs fast blinking Blue device a. Follow the points below to contact the support MyPassport sucks big time in.

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